Your Ultimate Guide to the Eva Air Jakarta Office in Indonesia

Planning your next trip with Eva Air? Whether you're traveling for business or leisure, the Eva Air Jakarta Office in Indonesia is the perfect place to manage your travel needs in person. From flight reservations and special assistance to managing your baggage and understanding airport services, this office offers end-to-end solutions for passengers flying with one of Asia’s most reputable airlines.

The Eva Air Office in Jakarta is conveniently located and operated by a professional team that is ready to assist you with every aspect of your journey. Whether you're a first-time flyer or a frequent traveler, you'll find valuable services and insights that can elevate your travel experience.

📍 Eva Air Jakarta Office Contact Information

• Office Address: Mega Plaza, 10th Floor, JL. H.R Rasuna Said Kav. C-3, Jakarta 12920, Indonesia

• Phone Number: +62 21 5205363

• Email ID: csuk@evaair.com

• Working Hours: Monday to Friday – 08:30 AM to 05:30 PM

• Official Website: www.evaair.com

The Eva Air Jakarta Office in Indonesia is your go-to point for travel support, ticketing assistance, and more. Passengers are encouraged to contact the office during working hours for timely help.

✈ Jakarta Airport Office Details

• Airport Name: Soekarno–Hatta International Airport

• Airport Address: Pajang, Tangerang City, Banten, Indonesia

Eva Air also operates at this major international hub, offering check-in services, baggage handling, and last-minute travel assistance to passengers flying in or out of Jakarta.

🧳 Services Offered at Eva Air Jakarta Office

The Jakarta sales office provides a wide array of services designed to simplify the travel process and make your trip more enjoyable:

✅ Flight Booking and Modifications

Secure your ticket, modify your schedule, or change destinations with professional assistance. Complex itineraries can be handled with precision.

✅ Rebooking and Cancellation Support

Whether your plans have changed or your flight was affected, the staff can help you rebook or cancel flights, process refunds, and explain policies.

✅ Extra Baggage Allowance & Guidelines

Get detailed insights into checked baggage and carry-on limits. You can also prepay for extra luggage at discounted rates.

✅ Seat Upgrades and Class Change

Upgrade from Economy to Premium Economy or Business Class for extra comfort and exclusive in-flight services.

✅ Airport Transport and Land Connectivity

Need help finding transportation to or from Soekarno-Hatta International Airport? The office can provide info on airport shuttles, taxis, and public transit options.

✅ Visa & Immigration Guidance

Receive up-to-date advice on visa requirements and travel documentation, especially when flying to Taiwan or other international destinations.

✅ In-Flight Services Customization

Pre-book meals (including vegetarian, halal, or gluten-free options), inflight WiFi, and entertainment upgrades through the office.

✅ Special Assistance Services

If you’re traveling with mobility issues, children, or have specific medical needs, the office will ensure proper arrangements are made.

✅ Loyalty Program Support

Get enrolled in EVA Air’s Infinity MileageLands program, redeem points, or receive account support directly through the Jakarta office.

🛫 Aircraft Types Operated by EVA Air

Eva Air’s modern and reliable fleet ensures a comfortable and safe flying experience. Here are some aircraft commonly used:

• Airbus A320, A321, A330

• Boeing 747, 757, 767, 777, 787 Dreamliner

• McDonnell Douglas MD-11 and MD-90

Each aircraft features advanced technology and inflight services including entertainment systems, premium cabins, and connectivity.

🌐 Eva Air Head Office Contact

In cases where you need to escalate a request or provide feedback, you can also reach out to the head office:

• Head Office Location: Luzhu District, Taoyuan City, Taiwan

• Customer Service Number: +1-800-695-1188

• Manage Bookings Online:
  Manage Your Trip

• Flight Status:
  Check Your Flight

• Baggage Info:
  Baggage Information

❓ Frequently Asked Questions (FAQs)

1. Can I make a group booking at the Eva Air Jakarta Office?

Yes, the office staff is trained to handle group bookings for corporate or family travel.

2. Are walk-ins accepted, or do I need an appointment?

You don’t need an appointment. Walk-ins are welcome during business hours, although calling ahead is recommended during peak seasons.

3. What payment methods are accepted at the Jakarta office?

The office accepts major credit cards, debit cards, and occasionally cash depending on the service.

4. Is it possible to change my meal preference through the office?

Yes, special meal requests can be made for your upcoming flight, provided it's done 24–48 hours in advance.

5. What do I do if my baggage is delayed or lost?

The Jakarta office can help you track your missing luggage and file a claim if it doesn’t arrive on time.

6. Can I access WiFi on Eva Air flights?

Yes, WiFi is available on select long-haul flights and can be pre-booked through the Jakarta office.

7. Is travel insurance offered through the office?

While the office itself may not sell travel insurance directly, they can guide you to partnered providers or include coverage in your fare package.

8. Does Eva Air provide meet-and-greet services at the airport?

Yes, these services can be arranged through the office for VIP passengers or those requiring special assistance.

9. Can I enroll in Infinity MileageLands at the Jakarta office?

Yes, enrollment and support for this loyalty program are available on-site.

10. Can I get real-time updates on flight delays from the office?

Yes, the staff can provide real-time information or help you track your flight status online.

✅ Final Thoughts

The Eva Air Jakarta Office in Indonesia is more than just a ticketing center—it’s a one-stop destination for everything related to your journey. Whether you need expert advice, special service arrangements, booking support, or baggage clarification, the dedicated team ensures you have the most comfortable and informed experience possible.

Stop by the Eva Air Office in Jakarta and let the professionals help you navigate the skies with confidence and convenience.